Frequently Asked Questions
Everything you need to know about your Shapellx experience.
How do I choose the right size for my shapewear?
To ensure the perfect fit, please refer to our detailed Size Guide located on each product page. We recommend measuring your waist and hips accurately; if you fall between two sizes, we suggest sizing up for better comfort.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that for hygienic reasons, certain intimate apparel cannot be returned once the packaging is opened.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the United States. International shipping times vary by location, usually ranging from 10-15 business days. You will receive a tracking number via email once your order ships.
How should I care for my Shapellx garments?
To maintain the elasticity and compression of your shapewear, we recommend hand washing in cold water with mild detergent. Avoid machine drying; instead, lay the garment flat to air dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Klarna for eligible orders.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 30 minutes of placing your order by contacting our customer support team immediately.